VodafoneZiggo: additional operational details from the 2019 Annual Report

Fixed

• connections 97% fiber + 3% coax
• uptime 99.83%
• 7.2m connections (HH), 5.4m devices
• 452,950 km cable, 340k final amplifiers, 70k group amplifiers, 12k cabinets, 600 hubs, 66 regional stations
• 60% of analog lines switched off (target 100% YE 2021)
• Mediabox Next self-installs 80%
• usage 9.1 EB (+21%)
• NPS Ziggo +3
• app usage: Ziggo Go 39%, WiFi app downloads 85k
• max speeds: 500 (or 400? consumer) or 600 (or 500? business) Mb/s on Docsis 3.0, 1 Gb/s on Docsis 3.1

Mobile

• uptime 99.97%, 91% of downloads >10 Mb/s, 0.20% dropped call rate
• 4552 mobile sites
• usage 153978 TB (+33%)
• NPS: Vodafone +8, hollandsnieuwe +12
• app usage: MyVodafone 38%
• max speed: 350 Mb/s on mobile (4G+)

Corporate

• 7450 employees o/w 73% full-time, 6696 FTE
• 9 office locations
• 150 retail shops