John Marcus of Current Analysis recently wrote an article on outsourcing coming to fixed telcos. Now, KPN has been doing its own over the past few weeks, outsourcing several tasks (CRM, billing, testing, graphical systems) to a range of IT companies (Accenture, IBM, Capgemini, LogicaCMG, Satyam, Sogeti and ICT Automatisering). Before, several wireless access networks were outsourced to Ericsson and E-Plus outsourced construction, operation and maintenance to Alcatel-Lucent.
Obviously, this raises the question: how far will KPN go? Will the fixed network in the Netherlands follow? Could that be a first step toward sharing, selling, separation, or even FTTH? Will KPN develop as a service provider?
More to follow.