Tuesday, March 04, 2008

It's all about customer happiness

EBay is a case in point proving that running a great business ultimately boiles down to just one thing: make your customers happy. Causing a sellers revolt is exactly what is wrong over there. If the basic laws of economy still hold, this is the time for a (disruptive) competitor to rise to the challenge.

Of course, Amazon.com is a candidate too.

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