BROADBAND://KPN: We don't do that anymore

I reported before on KPN's efforts to raise ARPU on its low tier internet service. Last week De Telegraaf (the nation's largest newspaper, circulation 836k) quoted a whistle blower: "Staff that play games on their computers, read private customer emails, keep incoming calls on expensive toll numbers on hold longer than necessary and send customers from pillar to post. (..) and all this with management support."

KPN's comment: "Things went wrong in the past, but this is over now."