Friday, May 01, 2020

VodafoneZiggo: additional operational details from the 2019 Annual Report

Fixed
  • connections 97% fiber + 3% coax
  • uptime 99.83%
  • 7.2m connections (HH), 5.4m devices
  • 452,950 km cable, 340k final amplifiers, 70k group amplifiers, 12k cabinets, 600 hubs, 66 regional stations
  • 60% of analog lines switched off (target 100% YE 2021)
  • Mediabox Next self-installs 80%
  • usage 9.1 EB (+21%)
  • NPS Ziggo +3
  • app usage: Ziggo Go 39%, WiFi app downloads 85k
  • max speeds: 500 (or 400? consumer) or 600 (or 500? business) Mb/s on Docsis 3.0, 1 Gb/s on Docsis 3.1
Mobile
  • uptime 99.97%, 91% of downloads >10 Mb/s, 0.20% dropped call rate
  • 4552 mobile sites
  • usage 153978 TB (+33%)
  • NPS: Vodafone +8, hollandsnieuwe +12
  • app usage: MyVodafone 38%
  • max speed: 350 Mb/s on mobile (4G+)
Corporate
  • 7450 employees o/w 73% full-time, 6696 FTE
  • 9 office locations
  • 150 retail shops

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